Privacy Policy

At Philo Creatives, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Philo Creatives (“Philo Creatives,” “we,” “our,” or “us”) collects, uses, stores, protects, and manages personal information when you visit our website, contact us, engage our services, or communicate with us.

By using our website, submitting information, or engaging our services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you interact with our website, services, forms, projects, or communication channels.

This information may include:

• Name
• Email address
• Phone number
• Phone numbers used for SMS communications or opt-in
• Company or business information
• Project details
• Service requirements
• Billing or account information
• Communication preferences
• Information submitted through contact forms
• Files, content, credentials, or materials provided for project delivery
• Any additional information reasonably required to provide our services

We aim to collect only the information reasonably necessary for legitimate business and service-related purposes.

2. How We Use Your Information

We may use personal information to provide, manage, support, and improve our services.

This may include:

• Responding to inquiries
• Preparing proposals and quotations
• Managing client projects
• Providing project updates
• Sending service notifications
• Providing customer support
• Managing billing and account-related communications
• Sending appointment or meeting reminders
• Providing project or delivery status updates
• Managing contracts and agreements
• Improving our services and business processes
• Maintaining records required for legal, financial, or operational purposes
• Sending marketing or promotional communications where appropriate consent has been provided

We do not use your information for unrelated purposes without an appropriate legal basis or your consent where required.

3. Information Submitted Through Our Website

When you submit information through a contact form, inquiry form, project form, newsletter form, or another part of our website, we may collect the information you voluntarily provide.

This may include your:

• Name
• Email address
• Phone number
• Business name
• Service interests
• Project details
• Budget information
• Message or inquiry

We use this information to respond to your request, evaluate your requirements, and communicate with you about relevant services.

4. Consent for SMS Communications

If you provide your phone number and expressly consent to SMS communications, you authorize Philo Creatives to send text messages relating to the services or communications you have requested.

SMS messages may include:

• Account notifications
• Customer support follow-ups
• Project updates
• Delivery or project status updates
• Meeting or appointment reminders
• Service notifications
• Billing-related communications
• Promotions or offers where you have separately opted in

Providing a phone number does not automatically require you to receive promotional SMS communications.

Marketing or promotional text messages will only be sent where appropriate consent has been obtained.

5. Forms of SMS Consent

Consent to receive SMS communications may be provided through methods including:

• Online forms
• Written agreements
• Email confirmation
• Paper forms
• Verbal consent where legally permitted
• Other documented methods of consent

Where appropriate, we may retain records showing when and how consent was provided.

This helps us manage communication preferences and demonstrate compliance with applicable requirements.

6. SMS Message Frequency

The number of SMS messages you receive may vary depending on your project, account activity, service requirements, and communication needs.

Typically, you may receive up to two (2) SMS messages per week.

Certain active projects, time-sensitive updates, support matters, or transactional communications may require additional messages where reasonably necessary.

7. Message and Data Rates

Standard messaging and data charges may apply depending on your mobile carrier and service plan.

Rates may vary for domestic and international recipients.

Philo Creatives is not responsible for charges imposed by your telecommunications provider.

8. Opting Out of SMS Communications

You may opt out of non-essential SMS communications at any time.

You can opt out by:

• Replying STOP to an SMS message
• Emailing us at support@philocreatives.com
• Calling us at [Phone Number]

After opting out, you will no longer receive non-essential or promotional SMS messages.

You may still receive communications that are necessary for active services, contractual obligations, security, billing, account administration, or other transactional purposes where permitted by applicable law.

9. Marketing Communications

Where you have agreed to receive marketing communications, we may contact you about:

• New services
• Offers
• Promotions
• Company updates
• Relevant creative or digital services
• Other information that may be of interest to you

You may withdraw your consent to marketing communications at any time.

Opting out of marketing does not prevent us from sending essential project, account, billing, contractual, or service-related communications.

10. How We Share Information

We do not sell or rent personal information.

We do not share phone numbers or other personal information with unrelated third parties or affiliates for their independent marketing purposes.

However, information may be shared where reasonably necessary with authorized service providers, contractors, systems, or business partners that help us operate our business or deliver services.

This may include providers involved in:

• Website hosting
• Email delivery
• Project management
• Payment processing
• Cloud storage
• Analytics
• Customer relationship management
• Communication tools
• Website development
• Technical support
• Accounting or professional services

Such parties should only receive information reasonably necessary for the services they perform and are expected to handle that information appropriately.

11. Data Security

Philo Creatives uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against risks such as:

• Unauthorized access
• Unauthorized disclosure
• Alteration
• Loss
• Misuse
• Destruction

We may review and improve our security practices as our systems, technology, and services change.

However, no method of internet transmission, electronic storage, or digital communication can be guaranteed to be completely secure.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information to:

• Deliver services
• Manage active projects
• Maintain client relationships
• Process payments
• Maintain financial or business records
• Resolve disputes
• Meet contractual obligations
• Meet legal or compliance requirements
• Protect legitimate business interests

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with our internal practices and applicable law.

13. Project Inactivity and Reactivation

If a Client becomes unresponsive or stops communicating during an ongoing project, the project may be placed on hold after 90 days of inactivity.

If the Client returns after this period and wishes to resume the project, a $350 Project Reactivation Fee may apply.

The fee may cover:

• Administrative time
• Reviewing previous project materials
• Project reinstatement
• Resource allocation
• Timeline reassessment
• Project management
• Restoring archived project information

If the scope, technology, resources, or requirements have changed during the inactive period, additional charges or a revised quotation may also apply.

14. Third-Party Websites and Services

Our website or services may contain links to or integrate with third-party websites, platforms, tools, plugins, payment processors, social networks, analytics providers, or other external services.

Philo Creatives does not control the privacy practices of those third parties.

Their handling of personal information is governed by their own privacy policies and terms.

We encourage users to review the privacy practices of third-party services before providing personal information through them.

15. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support functionality, analyze website activity, improve user experience, and understand how visitors interact with our website.

Cookies may help us understand information such as:

• Pages visited
• General website activity
• Device or browser information
• Referral sources
• Website performance

Where required by applicable law, users may be given options to manage non-essential cookies.

You may also adjust cookie preferences through your browser settings.

17. Analytics and Website Usage Information

We may use analytics technologies to understand how visitors interact with our website.

These tools may collect information such as:

• Browser type
• Device type
• Approximate geographic location
• Pages visited
• Time spent on pages
• Referral source
• Interaction patterns
• General technical information

We use this information to improve website performance, usability, services, and content.

18. Your Privacy Rights

Depending on where you live and the laws that apply, you may have certain rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where processing is based on consent
• Object to certain uses of personal information
• Request restrictions on certain processing
• Opt out of marketing communications
• Ask questions about how your information is handled

These rights may be subject to legal limitations or exceptions.

To submit a privacy-related request, contact us using the details provided below.

19. Children’s Privacy

Our services are intended primarily for businesses and adults.

We do not knowingly collect personal information from children where parental or guardian consent is required by applicable law.

If you believe that a child has provided personal information to Philo Creatives without appropriate authorization, please contact us so we can review the situation and take appropriate action.

20. International Data Processing

Because our services, technology providers, clients, or business operations may involve more than one country, personal information may in some circumstances be processed or stored outside your country of residence.

Where required, we take reasonable steps to ensure that appropriate safeguards are used for such transfers.

Applicable privacy protections may vary depending on jurisdiction.

21. Legal and Compliance Disclosures

We may disclose personal information where reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests
• Protect our legal rights
• Enforce agreements
• Investigate fraud or misuse
• Protect the safety of our business, clients, users, or others
• Respond to regulatory or legal proceedings

We will only disclose information to the extent reasonably necessary in the circumstances.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services
• Business operations
• Communication practices
• Technology
• Privacy requirements
• Legal obligations

The latest version will be published on this page with an updated Last Updated date.

We encourage users to review this Privacy Policy periodically to stay informed about how personal information is handled.

Where appropriate, material changes may also be communicated directly.

23. Contact Us

If you have questions about this Privacy Policy, your personal information, your privacy rights, or our SMS communication practices, please contact:

Philo Creatives

Email: support@philocreatives.com

Phone: +1 732 398 6956

Address: 127 Church Ln, East Brunswick, NJ 08816, USA

Website: www.philocreatives.com